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help pls- the art of "complaining"- ? - 5/2/2007 3:46:50 PM   
pahunkboy


Posts: 33061
Joined: 2/26/2006
From: Central Pennsylvania
Status: offline 		ok- im stuck. w/o me going into details- how have YOU successfully complained. i started paperworjk which im up against teh clock- wondering how YOU have gotten your say.

im overwhelmed- im thinking someones post will trigger a method to my madness.
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RE: help pls- the art of "complaining"- ? - 5/2/2007 3:52:37 PM   
minnetar


Posts: 1272
Joined: 4/11/2007
Status: offline 		lmao you will press someone's buttons anytime you complain so i am not sure of how to go about it successfuly.

minnetar

(in reply to pahunkboy)
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RE: help pls- the art of "complaining"- ? - 5/2/2007 3:54:52 PM   
pahunkboy


Posts: 33061
Joined: 2/26/2006
From: Central Pennsylvania
Status: offline 		i apparantly got to the correct entity- they want me to be breif yet concise. well to properly explain the matter will take maybe 5 pages.

per haps that is breif. the space alotted is very small.

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RE: help pls- the art of "complaining"- ? - 5/2/2007 4:16:00 PM   
FirmhandKY


Posts: 8948
Joined: 9/21/2004
Status: offline
quote:

ORIGINAL: pahunkboy

ok- im stuck. w/o me going into details- how have YOU successfully complained. i started paperworjk which im up against teh clock- wondering how YOU have gotten your say.

im overwhelmed- im thinking someones post will trigger a method to my madness.


The Art of Complaining:

1.  Be concise.

2. Do not be emotional, or rant.

3.  First Sentence should be the exact problem.

4.  Second sentence should be what will make your complaint "go away" - be exact.  What will satisfy you?

5.  The rest should be supporting papers, reasoning, and explanations.  Short paragraphs.  Short sentences.  Just the facts.

6.  Thank them for considering your complaint and for taking appropriate corrective action (assume they will fix whatever it is that is wrong).

7.  Do not overtly threaten.  If you wish to make them aware of other possible negative sanctions you are considering, be very circumspect and polite - even sorrowful - that you might have to consider doing something more.  Better is not to threaten at all.  It's an art, making a threat, without making it seem to be a threat.

Good luck.

FirmKY


_____________________________

Some people are just idiots.

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RE: help pls- the art of "complaining"- ? - 5/2/2007 4:27:12 PM   
FirmhandKY


Posts: 8948
Joined: 9/21/2004
Status: offline 		Some of these may help as well, pahunkboy:

The Fine Art of Complaining

The art of complaining

EXAMPLES IN THE ART OF COMPLAINING

Master the Art of Complaining

Google: Art of Complaining


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RE: help pls- the art of "complaining"- ? - 5/2/2007 4:59:43 PM   
minnetar


Posts: 1272
Joined: 4/11/2007
Status: offline
quote:

ORIGINAL: FirmhandKY

quote:

ORIGINAL: pahunkboy

ok- im stuck. w/o me going into details- how have YOU successfully complained. i started paperworjk which im up against teh clock- wondering how YOU have gotten your say.

im overwhelmed- im thinking someones post will trigger a method to my madness.


The Art of Complaining:

1.  Be concise.

2. Do not be emotional, or rant.

3.  First Sentence should be the exact problem.

4.  Second sentence should be what will make your complaint "go away" - be exact.  What will satisfy you?

5.  The rest should be supporting papers, reasoning, and explanations.  Short paragraphs.  Short sentences.  Just the facts.

6.  Thank them for considering your complaint and for taking appropriate corrective action (assume they will fix whatever it is that is wrong).

7.  Do not overtly threaten.  If you wish to make them aware of other possible negative sanctions you are considering, be very circumspect and polite - even sorrowful - that you might have to consider doing something more.  Better is not to threaten at all.  It's an art, making a threat, without making it seem to be a threat.

Good luck.

FirmKY



What terrific advice i should bookmark this lol but i mean it sincerely.

minnetar

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RE: help pls- the art of "complaining"- ? - 5/2/2007 5:01:51 PM   
pahunkboy


Posts: 33061
Joined: 2/26/2006
From: Central Pennsylvania
Status: offline
quote:

ORIGINAL: FirmhandKY

Some of these may help as well, pahunkboy:

The Fine Art of Complaining

The art of complaining

EXAMPLES IN THE ART OF COMPLAINING

Master the Art of Complaining

Google: Art of Complaining



brilliant.  i see sorta where i lost my composure. i went to far into substantiation. this type of complaint is important- so ill take a few days to get it better.

thanks so much!!!

(in reply to FirmhandKY)
Profile   Post #: 7
RE: help pls- the art of "complaining"- ? - 5/2/2007 5:04:14 PM   
pahunkboy


Posts: 33061
Joined: 2/26/2006
From: Central Pennsylvania
Status: offline 		minnetar, we all know how i can rant- and my poor grammar and god awful typing. i sorta feel like i should be painting right now. so much to do here. im sensitive to the fumes and sorta need a break.

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RE: help pls- the art of "complaining"- ? - 5/2/2007 5:42:05 PM   
FirmhandKY


Posts: 8948
Joined: 9/21/2004
Status: offline
quote:

ORIGINAL: minnetar

What terrific advice i should bookmark this lol but i mean it sincerely.


Thank you minnetar.  I can write a mean complaint, from experience.  I've also been on the other side, and received complaints.  They key is not to be confrontational, and to extend them good will.  At first, at least. 

Threats are an absolute killer, if you don't do it just right.  It makes people want to do just the opposite from what you are asking.

And, never, ever threaten anything that you do not fully plan to do, if the issue isn't resolved.  In other words, never threaten, just let them know what you will do next, if there isn't a satisfactory resolution.  Show that you are a reasonable person, and you've no doubt that it can all be resolved in a friendly manner.

FirmKY


_____________________________

Some people are just idiots.

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RE: help pls- the art of "complaining"- ? - 5/2/2007 5:46:28 PM   
minnetar


Posts: 1272
Joined: 4/11/2007
Status: offline 		lol it is funny.  my mother, as she ages, has started writing letters with complaints about a lack of customer service or where she thinks she was slighted.  i think part of a response to a complaint depends where you are coming from be it customer, employee, or shareholder.  You are so correct about them having to be worded correctly.

minnetar



(in reply to FirmhandKY)
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RE: help pls- the art of "complaining"- ? - 5/2/2007 5:49:17 PM   
FirmhandKY


Posts: 8948
Joined: 9/21/2004
Status: offline
quote:

ORIGINAL: pahunkboy

thanks so much!!!


You are certainly welcome.  Good luck.

FirmKY

_____________________________

Some people are just idiots.

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Profile   Post #: 11
RE: help pls- the art of "complaining"- ? - 5/2/2007 6:08:18 PM   
szobras


Posts: 435
Joined: 9/18/2006
Status: offline 		I have found one thing about complaining.
Complaining is a form of blaming, so I try to keep that in mind before confronting someone with my displeasures.

(in reply to FirmhandKY)
Profile   Post #: 12
RE: help pls- the art of "complaining"- ? - 5/3/2007 2:37:04 AM   
Vendaval


Posts: 10297
Joined: 1/15/2005
Status: offline 		Hi hunkboy,
 
I am guessing that you are filing a formal complaint against a business or individual? 
Perhaps small claims court?
 
We have a service out here called "We The People", a legal assistance
business that assists with basic paperwork; divorce, land-lord tenent,
bankruptcy and the like.  Do a search in your Yellow Pages, you may
have a similar type of service nearby that charges a small fee.
 
Ask a friend to assist with the editing of the paperwork, cross all of the
"t's" and dot all of the "i's" before you sign anything.
 
Wishing you the best possible outcome,
 
Vendaval
 

_____________________________

"Beware, the woods at night, beware the lunar light.
So in this gray haze we'll be meating again, and on that
great day, I will tease you all the same."
"WOLF MOON", OCTOBER RUST, TYPE O NEGATIVE


http://KinkMeet.co.uk

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RE: help pls- the art of "complaining"- ? - 5/3/2007 2:03:40 PM   
Zensee


Posts: 1564
Joined: 9/4/2004
Status: offline 		Pretty much what KY said and the links he posted. Stick to the facts, explain how it has affected you and set your expectations for a solution.

I'd add, if the complaint isn't moving along quick enough, take it to the top. Complaints move faster from the top down than from the bottom up.


Z.


_____________________________

"Before enlightenment, chop wood and carry water. After enlightenment, chop wood and carry water." (proverb)

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Profile   Post #: 14
RE: help pls- the art of "complaining"- ? - 5/3/2007 2:46:40 PM   
pahunkboy


Posts: 33061
Joined: 2/26/2006
From: Central Pennsylvania
Status: offline 		im up against the clock- i will send "something " in.

im debating if i should take the chance....hmm.

well i must follw thru on it. of the 2 part complaint- the ball is rolling. 1 portion of it- im fairly certain will be resolved. the other portion is harder to measure and more abstract.

i definately have the right department. that is key....

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RE: help pls- the art of "complaining"- ? - 5/3/2007 5:27:15 PM   
NakedOnMyChain


Posts: 2431
Joined: 11/29/2004
From: Indiana
Status: offline 		I agree with FirmhandKY, but I would add that a healthy dose of honesty mixed with an equal, if not greater, dose of tact is always a nice touch.

_____________________________

"Oh, it's torture, but I'm almost there."
~The Cure

"I ask for so little. Just fear me, love me, do as I say, and I will be your slave."
~The Labyrinth

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Profile   Post #: 16
RE: help pls- the art of "complaining"- ? - 5/3/2007 10:49:56 PM   
pahunkboy


Posts: 33061
Joined: 2/26/2006
From: Central Pennsylvania
Status: offline 		i got it basically put together. you guys have been very helpful. :-)

(in reply to NakedOnMyChain)
Profile   Post #: 17
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