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Satellite problem here - 1/8/2010 4:41:17 PM

ShaharThorne

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From: Somewhere in TX
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Okay, we turn on the TV and our satellite says it is aquiring signal. It has been this way since 4pm CST. Yep, we missed out on the news and we are all alone out here in the boondocks.

I don't think its possible but can someone with satellite experience tell me what to do? Do our smart card froze solid? I don't think Dish network has handle this problem before...

and yes, it is 21F right now in NE TX. Even the dog does not want to go outside to do its business.

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Post #: 1

RE: Satellite problem here - 1/8/2010 4:42:43 PM

Aileen1968

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Unplug the unit from the wall for about five minutes. Sometimes that reboots the system.

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RE: Satellite problem here - 1/8/2010 4:43:18 PM

mnottertail

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if it is got snow or ice cover thats one. (or snow and blowing snow in air)

First, unplug the entire fuckin works from the wall. wait 1 minute or more....heavy more......

reboot from ground up.

then what you got?

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RE: Satellite problem here - 1/8/2010 4:45:29 PM

kittinSol

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I don't know... is Obama in the vicinity

?

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RE: Satellite problem here - 1/8/2010 4:46:33 PM

Level

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If a gust of wind moved it, it might need to be reoriented. Mine did it before, at least once a day, it was the reciever.

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Post #: 5

RE: Satellite problem here - 1/8/2010 4:48:34 PM

Aileen1968

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quote:

ORIGINAL: mnottertail

First, unplug the entire fuckin works from the wall. wait 1 minute or more....heavy more......

reboot from ground up.

then what you got?

copycat.

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Post #: 6

RE: Satellite problem here - 1/8/2010 4:50:16 PM

mnottertail

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crossposting one another.

Tubgirl!!! (anyone got ahold of you recently regarding photos?)

Ron

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RE: Satellite problem here - 1/8/2010 4:52:19 PM

ThatDamnedPanda

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Do you have snow? Sometimes snow can blow into the dish and interfere with reception.

I wouldn't unplug the unit. I'd pull the smart card, wait a minute, then reinsert it. If you're still getting the same message, it's probably not software. At that point, most likely the dish is out of alignment or there is something blocking the signal.

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Post #: 8

RE: Satellite problem here - 1/8/2010 4:52:20 PM

windchymes

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You didn't mention what the weather was like, OP, other than the cold temp, but if there's heavy cloud cover, it can do that. Can you call customer support?

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Post #: 9

RE: Satellite problem here - 1/8/2010 4:54:09 PM

ThatDamnedPanda

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By the way - what, exactly, does the error message say? Is it acquiring any satellites? I mean does it say, "Now acquiring signal, 1 satellite located, etc."? Or just "Acquiring signal, 0 satellites located"?

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Post #: 10

RE: Satellite problem here - 1/8/2010 5:09:14 PM

ShaharThorne

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From: Somewhere in TX
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It just says acquiring signal and once in a while a error message will pop up.

Some wind today, just a arctic coldfront freezing us down here in TX, no snow luckily. I am blaming Jeff for the coldfront.

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You are making two and a half feet of irresistible, tubular sex! -Lola, Kinky Boots

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Whip me, beat me, make me feel cheap and have great sex

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Post #: 11

RE: Satellite problem here - 1/8/2010 5:18:59 PM

DomImus

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Global warming is tough on satellite dishes and dogs, isn't it?

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Post #: 12

RE: Satellite problem here - 1/8/2010 5:20:01 PM

ShaharThorne

Posts: 11071
Joined: 2/24/2009
From: Somewhere in TX
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Got it going. I can catch the news at 10 and the weather then.

Like it might actually warm up...

ThANKS EVERYONE!!!

< Message edited by ShaharThorne -- 1/8/2010 5:21:02 PM >

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Goddess of Yarn

You are making two and a half feet of irresistible, tubular sex! -Lola, Kinky Boots

Founder: Bitch with Tits

Whip me, beat me, make me feel cheap and have great sex

(in reply to ShaharThorne)

Post #: 13

RE: Satellite problem here - 1/8/2010 5:29:51 PM

ThatDamnedPanda

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quote:

ORIGINAL: ShaharThorne

It just says acquiring signal and once in a while a error message will pop up.

Do you recall what the error message says? Were you able to pull the smart card and reinsert it? That typically resets the software.

But it doesn't say anything about having actually acquired any satellites?

quote:

ORIGINAL: ShaharThorne
Some wind today, just a arctic coldfront freezing us down here in TX, no snow luckily.

Any chance the wind moved the dish?

It could also be something as simple as the cold causing a cable to come loose. It's not unheard of for a cable connection to come loose when the metal contracts. Not exactly common, but not unheard of.

I'm just trying to find out right now if the dish is actually communicating with the receiver; that's why I asked if it said that it was actually acquiring any satellites. If it even says so much as "acquiring satellites, 1 satellite located" or whatever it says, that would tell you that your cable connections are all properly hooked up, or else that information wouldn't get through to your receiver. Then it would probably be a dish out of alignment. If it's not acquiring any satellites, that would make it a little more complicated, because it could be a dish out of alignment, a cable that's loose, or possibly a software issue. I'm just trying to make it as simple as possible.

quote:

ORIGINAL: ShaharThorne
I am blaming Jeff for the coldfront.

Fuckin' eh! Damned right you are, too. Guy gets away with wa-a-a-a-y too much climate bullshit around here, if you ask me.

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Panda, panda, burning bright
In the forest of the night
What immortal hand or eye
Made you all black and white and roly-poly like that?

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Post #: 14

RE: Satellite problem here - 1/8/2010 5:34:53 PM

ThatDamnedPanda

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Ah! Forget what I said, then. What do I know, anyway?

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Panda, panda, burning bright
In the forest of the night
What immortal hand or eye
Made you all black and white and roly-poly like that?

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Post #: 15

RE: Satellite problem here - 1/8/2010 5:36:13 PM

ThatDamnedPanda

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Except what I said about Jefffffff's climate crimes. I meant every word of that.

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Panda, panda, burning bright
In the forest of the night
What immortal hand or eye
Made you all black and white and roly-poly like that?

(in reply to ThatDamnedPanda)

Post #: 16

RE: Satellite problem here - 1/8/2010 5:40:18 PM

rockspider

Posts: 633
Joined: 9/26/2009
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Mine had a problem when it snowed and it got covered in it sometimes. I put a 100 W resistor on it and i switch that one on for like an hour. it clears that problem. Ok in the blizzard itself i some times have receiver problems but that stops when the weather gets better. Seems like it doesn't like storms.

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Post #: 17

RE: Satellite problem here - 1/8/2010 5:45:28 PM

BKSir

Posts: 4037
Joined: 4/8/2008
From: Salt Lake City, UT
Status: offline

quote:

ORIGINAL: rockspider

Mine had a problem when it snowed and it got covered in it sometimes. I put a 100 W resistor on it and i switch that one on for like an hour. it clears that problem. Ok in the blizzard itself i some times have receiver problems but that stops when the weather gets better. Seems like it doesn't like storms.

I know, right? I have to laugh at the cable ads that say a little rain will kill your satellite signal. I think we lost ours twice. Once was in the middle of a blizzard, and the problem was that there was literally 1" thick coating of ice covering the entire thing. Chipped that off and it was fine. The second was during a huge thunderstorm. The storm itself wasn't the problem. The problem was the gigantic tree branch that broke off and landed on the thing. Go figure.

For troubles though, especially with dish network, call their support if you can, 24/7. They are awesome, fast, friendly and actually helpful. During a nice day though, if you can, make sure you have a good, strong signal, then climb up and make sure all the bolts are super tight.

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Post #: 18

RE: Satellite problem here - 1/8/2010 6:12:24 PM

servantforuse

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Our satellite signal would go out every time it rained, even a little. We are now on AT&T's new U-Verse system. Phones, TV and internet all on fiber optic cable. It rocks.

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Post #: 19

RE: Satellite problem here - 1/8/2010 6:50:31 PM

AHuntress

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Joined: 12/20/2009
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Yep, do a 'hard' reset. If that does not correct the matter, make them earn the fees you are paying and have them come take a physical look.

Best wishes.

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Post #: 20

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