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VampiresLair -> RE: I love it when..... (7/11/2009 7:12:29 PM)
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quote:
ORIGINAL: GreedyTop
I love that I didn;'t tell some woman who came in tonight to fuck off.
She came in with a coupon book (yanno.. those books ya pick up at McDonalds or something). I told her that my boss had opted not to participate in that deal (it's a franchise, he can do that). She argued with me about it.. demanded to speak to a manager (hey, bitch, it's a small hotel.. whoever is on duty IS the acting manager).. She demanded that I call the GM (um no. he's at home, off duty, with his family... and he'd only say the same thing *I* am saying.. ). She got all pissy, waving the coupon book me saying whay should she pay our rates when so many other hotels are having coupons (I noticed that none of the coupons she was flashing in my face were the same chain...) offering 39.00 rates..
stupid fucking cow.
"Well, maam, Id be more than happy to give you directions to any of those other hotels you would like to stay at. Which ones were you interested in?"
Reminds me of a customer I had today who I really enjoyed. I love it when my managers back me up completely, and then compliment me for my ability to handle a situation.
I had a lady come in with photos from Olan Mills (copyrights, we cant do a thing with them without permissions) and tell me that she had permission to copy them but it wasnt with her. She planned on waiting for the photos to be copied, and I told her we couldnt sell them to her without the written consent. Her reply was that I was calling her a liar that she actually had it, and she was outraged that I would have the gall to accuse her of a crime (copyright infrigement) to her face! She demanded to see a manager. My manager told her that without seeing the written proof and making a copy to keep in our records we were not able to release her photos to her. She asked what happened to the photos if she was unwilling (unable?) to provide the documents. The manager told her they would be destroyed. So she told him she greatly doubted he'd rather destroy profitable photos over her unwillingness to go home and get him the document. She told him she was calling his bluff and expected to be run up that instant. He ripped the photos to pieces right in front of her. Guess he wasnt bluffing.
I love my managers
DV
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