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VideoAdminAlpha -> RE: Collarme Merchandise (8/22/2010 7:31:59 PM)
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quote:
ORIGINAL: ThatDamnedPanda
quote:
ORIGINAL: VideoAdminAlpha
Panda:
Noone has asked for those threads, (and that is the reason that, sorry, I know I appreciate them because it is a far cry from the threads that used to be posted in the past, here and other places, concerning the moderation of these forums) You have a right to your opinion, good or bad, and you are also allowed to post it freely. What concerns Me personally is how long ago you had these bad experiences with (what I am assuming the department must be) support. The changes that were made were not limited to the changes in the forums. If you have particular concerns, I would love for you to email me directly. I'm not about to say that I can resolve whatever concerns you have possibly the way you would like to see them resolved, but I will be happy to answer them in full. Please cmail me directly. Without knowing them, there is no way possible for Me to even try.
VA,
Thanks. I want to first say that I'm drawing a distinction between user support on site issues, and moderation. I was referring only to support issues on the "other side." I'll post a public response, because I think the people who run the site deserve a fair answer to at least one of the questions you asked. All of these issues to which I refer go back quite some time, most of them to before I created this profile a year and a half ago. They were the reason I had to create this profile, because the site screwed up my password and nobody could figure out how to fix that. I don't think I've had any user support issues since that time, because one of the lessons i learned from that experience was that there was no point in contacting support with a problem.
If you've got new support staff and/or policies since then, well fine - that's good news for everyone, and I would commend whoever made that decision. But you can hardly blame us for not being aware of that, because management never communicates anything about those changes to the users. It's your site to run, and you guys have every right to run it that way, but that kind of approach means that the users seldom know what's happening or why.
And no - thank you for your offer to try to fix the issues, which I have no doubt was entirely sincere and well-meant. But there's nothing to fix. I don't need my old profile back, and as for any other technical issues I may have, I don't use the site often enough anymore that I really need any other help.
As for the "mod love" threads - I know you mods don't ask for those threads, and I'm not criticizing the mods because the threads exist. People post what they want to post. I'm not even complaining about the threads themselves, because they don't concern me. If people love the moderation so much they want to start threads about it, and it makes 'em happy to do that, more power to them. I'm all for people being happy. My only point was that if "we love it here and nobody'd better ever criticize this place" is the only sentiment that can safely be expressed, it's a pretty sad endpoint for what was once a very interesting message board.
I am also drawing the same distinction Panda. First off, you do know that I am a "regular user" in that I joined Collarme as such and offered volunteer time on various items and gradually my gig just kind of morphed. Saying that, I can tell you that support changed a few months before the moderation changes were visible. Were the users informed? No. What instead happened are the letters from users that wrote before and after the change saying what pleasant suprises they had. Are we always able to do what the user wants? Well HELL no. (You should see what they want at times<grin>)We do what we can, and all I can say for a fact is there is a BIG difference. I for one am glad you have had no reason to write support, because that means in actuality on the "other" side things must be working well for you.
As far as quote:
"we love it here and nobody'd better ever criticize this place" is the only sentiment that can safely be expressed, that's not the site saying that, that is the other users. I AM glad that a large part of the users feel that way, I would be lying if I said otherwise, because, in the past, that may or may not have been the sentiment had it been expressed. *places tongue firmly in cheek* It is not required to treat us all like the Goddesses We are, but We love when users do![;)]
As to the sentiment "OF WHAT WAS ONCE a very interesting message board". Obviously you have the right to have your own opinion. I have seen, however, a much wider range of subjects than ever before allowed here in my time as a regular user. Granted, we have been doing some fine tuning recently, but that is also based on the majority of what the people seem to want. We have never said you had to be nice, or not express dissatisfaction, whether about a view point of a user or the workings of the site.
If you have the occasion to use customer support again,(which I hope you do not, because that means a problem) I hope that you in fact find it a better experience. It is not possible to change the past, only to do what can be done in the present.
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