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Rhodes85 -> RE: Collarme problems (11/25/2009 7:28:37 PM)
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quote:
ORIGINAL: angelikaJ
quote:
ORIGINAL: Rhodes85
quote:
I do not know if support can send you a new password. You may have to start a whole new account.
Eh? What kind of support staff can't reset an accounts password? If a simple problem like that requires creating a whole new account then I have serious doubts as to the competence of CM's support staff and their ability to deal with more serious problems and situations.
"My new Master or Mistess has asked for my password, what should I do?
Do not give your account password to anyone, least of all people you recently met on the site. We receive numerous support requests every day from users who gave their password to another user and who now find themselves locked out of their own account because the other person changed the password. Don't let this happen to you! Remember, our support staff is not authorized to give out passwords under any circumstances so, if you give your password to another user, be prepared to accept the consequences."
There are people here who have had password difficulties which have resulted in them needing to change accounts.
If I read the above correctly, it is not a technical reason, but one of policy.
I never said they had to give out passwords, I said they should reset passwords. Every other community/message board/website does. What if a hacker got their account info with a keylogger or you forgot your password? All they need to do to prove you are the owner of the account is to check the IPs that have accessed the account. That aside if you do give out your password and get ripped off they should remove the account. In fact i'm pretty sure they are required to.
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