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LaTigresse -> RE: Lets talk about YOU (8/15/2008 1:58:08 PM)
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quote:
ORIGINAL: Aneirin I have found a formula that seems to work, act stupid, thick, unknowing, as I have found people like to feel they are superior through the knowlege they have, which they think I don't have. Often this gets things done, as the person concerned not only likes to talk superior, but also delights in demonstrating their superiority by giving an apparent thicko a break. The other thing I use is something quite uncommon now it seems, is manners and gracious actions often this works well combined with the acting thick method. Manners are faaaaaaabulous! It also pays to keep a "big picture" mindset. Example: I order supplies here daily. Most things our vendors are supposed to be able to supply to us the following business day. Quite often it is not possible, for various reasons. They call and explain the situation to me and ask if it will be a problem. Now, I could be an alarmist ass and remind them of their next day policy. However, I take it on a case by case basis. Usually we really do not need it the next day. However, if I really do need it the next day, I tell them so. I usually get it. They know I am accomodating most of the time and not prone to hysterical demands. On rare occasions when they drop the ball and don't follow through on a delayed shipment, do not call to advise me of the problem, and try to bullshit me and lie to me....... Then they know I am upset and all hell breaks loose. They just don't expect sweet, friendly, polite LeeAnn to get cold and call them on their shit.
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