Outsourcing fast food is next (Full Version)

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cyberdude611 -> Outsourcing fast food is next (7/13/2008 4:51:29 PM)

Well you know how today people joke about jobs going overseas and now people have to work at McDonalds and Burger King? Well aparently those jobs are in danger as well....

Some McDonalds have already moved forward with the idea to have drive-thru order taking take place in another location such as a call center. So when you pull up to get your burger and fries, someone thousands of miles away will be taking your order and then they send the order to the store you are at.
One day McDonalds will simply move that call center to another country where labor is cheap. They rather pay employees $2.50 an hour in India than pay Americans $7.50 an hour.

Apparently most companies think even minimum wage is too much for labor.

http://www.cadenhead.org/workbench/news/2906/next-outsourced-job-fast-food-order-taker




slaveboyforyou -> RE: Outsourcing fast food is next (7/13/2008 5:40:38 PM)

This is an old story, and I don't see how it would work.  I worked in a fast food place when I was 16, and only one person takes the orders at the drive through.  The rest of the people working there are cooking and preparing the food, and/or cleaning the place up.  Unless McDonalds has secretly invented a transporter like you see on Star Trek, you can't outsource those jobs to India. 




TheHeretic -> RE: Outsourcing fast food is next (7/13/2008 6:04:30 PM)

      If these were actually jobs that Americans wanted, it might be the straw that breaks the back of outsourcing.  That's the easiest boycott in the world.

     On the other hand, if I'm just trading a Mexican accent for an Indian one, maybe I won't wind up shouting "grande" at the microphone when she's trying to charge me for a small soda.




Termyn8or -> RE: Outsourcing fast food is next (7/13/2008 6:30:37 PM)

Well.......

McD's buys back all their franchises, and can force it because of a clause in line 42. They want to consolidate all their bookkeeping, transportation plans and payroll in one place.

The thing here most don't see is the possibility of automation. While companies in the US have no problem shipping your call to India when they get their money every month, nobody with an ounce of brains would do that for a seven dollar transaction.

But in country, this could give fast food a whole new meaning. Instead of directly interacting with the public, employees are told what to make on a computer screen. You can call it in from home, drive there by which time the order will be prepared and packed, all you do it swipe your card and the door opens and presents your order.

Inventory and all that would be handled by the computer, reducing costs. Plans for transportation of materials even if the actual routes are not all centralized, the planning of it will be. In time, the central office will control all operations in North America. Scheduling of deliveries will be modified due to weather conditions, that is the McD's up in WA will get more in the fall, in case the roads become impassable. FL units get a different treatment, as it costs more to store there.They will be alot closer to the just in time delivery scheme that almost, wait, contributed to the demise of this country.

Now, alot of these fast food joints take credit cards, and more and more are offering delivery, though at a high price. Mr Hero is like four bucks, that is insane. So McD's might even get into that, but the way they are, I think they are after an almost humanless system.

Look at the trend in automation, as well as the outsoucing. Remeber I said that sometimes you can figure the motive from the action ? Well it seems there is a desire to pay US workers as little as possible, and not even hire them if possible. On this very board was posted a clip from a seminar of businessmen figuring out ways not to hire US citizens. If people would name threads right it probably could be found. (faster)

Anyway, there is a contingent of people who actuall think big businessmen are stupid. Don't think that, some of them are very smart. Smarter than most of us. After all, who has the money. Sure some of it is old money, but I can tell you, in those families if you do not do well they take things away from you. And when you are really too stupid to do anything they put your ass in politics.

Which is part of how we got here.

T




PanthersMom -> RE: Outsourcing fast food is next (7/13/2008 9:02:49 PM)

they're already doing it with pizza.  pizza hut and dominos and who knows who all else has a central line where they take your order and transmit it by computer to the store nearest you for processing, then delivery or pickup.  that call does not have to go to a local store, it could go anywhere and the order can be sent anywhere.  just like calling any store that does online ordering and ships to your nearest location. 
PM 




pahunkboy -> RE: Outsourcing fast food is next (7/14/2008 3:21:34 AM)

Sheetz is a gas station, with food.   Order there one presses the pic on a computer screen.  the customer only talks to the microwave girl if it is a special order.

I dont eat at McDonalds.  The burger churns and makes my stomache seem like a bad sewer.   their meat isnt meat.  i will eat at burger king but not too often.  massive calories too often isnt nesessary...




Irishknight -> RE: Outsourcing fast food is next (7/14/2008 4:37:43 AM)

McD's already tried delivery in the early 90s.  We used to have them deliver to our apartment when I lived in Norfolk, Va.  It kept drunk sailors from roaming the streets at night but apparently didn't work so well for the company.




pahunkboy -> RE: Outsourcing fast food is next (7/14/2008 4:39:51 AM)

well that phraze just woke the woman...

"drunk sailors"  



hehe




DarkSteven -> RE: Outsourcing fast food is next (7/14/2008 6:24:40 AM)

"Hello.  I ordered a burger with ketchup and it came with mustard instead."

"Hello, sir.  Are you certain that it does not have ketchup?  Please lift the bun and verify'>

"Yes, dammit.  I just took a bite and I know the difference!"

"This could be tricky.  Please hold while I get my supervisor..."




sub4hire -> RE: Outsourcing fast food is next (7/14/2008 2:52:44 PM)

I thought they already started doing that years ago at many McDonalds?




Griswold -> RE: Outsourcing fast food is next (7/14/2008 5:43:10 PM)

This old news.

quote:

ORIGINAL: cyberdude611

Well you know how today people joke about jobs going overseas and now people have to work at McDonalds and Burger King? Well aparently those jobs are in danger as well....

Some McDonalds have already moved forward with the idea to have drive-thru order taking take place in another location such as a call center. So when you pull up to get your burger and fries, someone thousands of miles away will be taking your order and then they send the order to the store you are at.
One day McDonalds will simply move that call center to another country where labor is cheap. They rather pay employees $2.50 an hour in India than pay Americans $7.50 an hour.

Apparently most companies think even minimum wage is too much for labor.

http://www.cadenhead.org/workbench/news/2906/next-outsourced-job-fast-food-order-taker




pahunkboy -> RE: Outsourcing fast food is next (7/15/2008 4:18:12 AM)

quote:

ORIGINAL: DarkSteven

"Hello.  I ordered a burger with ketchup and it came with mustard instead."

"Hello, sir.  Are you certain that it does not have ketchup?  Please lift the bun and verify'>

"Yes, dammit.  I just took a bite and I know the difference!"

"This could be tricky.  Please hold while I get my supervisor..."



" I am so sorry Sir.  We do appreciate your  business and choosing McDonalds for all your families food needs"

" Let me pull up your account"


" Oh I see.  You did not purchase the super warranty delux condiments combo..."

" would you like to upgrade? "

dude:   "I want ketchup"

" certainly.  Just to let you know - a debit of $.35 for the packet"

"and a debit of $.15 serving fee"

" and a debit of $.06 fuel surcharge"

" with tax, debit of $1.85. "  




popeye1250 -> RE: Outsourcing fast food is next (7/15/2008 7:47:48 AM)

But think of the fun you could have.
"Hey! This isn't what I ordered!"
Then go back through the line and tell the person in India that you're at the McD's in Boston not "Cleveland!"
"You must have pulled the wrong switch!"
You have 2 or 3 people doing that and it would screw up hundreds of orders in minutes. lol




Termyn8or -> RE: Outsourcing fast food is next (7/15/2008 8:29:20 AM)

popeye you are evil. We have to have a beer sometimes. I bet you send all your junkmail back, to the wrong places of course.

You have to send it to the wrong place though, learned that the hard way. One day some stupid costume jewelry arrives. Where the hell did this come from. Finally ran it down. When you get a CC bill there are offers. Well I found out the hard way, you don't just send those back with the payment, even though you did not fill out the form. It is all in the barcode. By sending the flyer back you automatically ordered the item.

So when you send junk mail back, don't send it to who sent it. Send them the other people's junk mail. Another good one is to send back newspaper clippings, best if it is advertisement. But get it to weigh more than an ounce. The permit number on their Pitney Bowes machine will be charged for the extra postage.

Let me get flippant here for a moment. Next they outsource junkmail. They send a whole box of junkmail from Chicago to India to get postage put on by a Pitney Bowes or something similar. Then the whole shipment goes back to Chicago to be mailed out in the US. Will it get that bad ? All we can do is wait and see.

I cite the first word in the title of this thread to assert that I am not hijacking.

Part of the outsourcing problem is due to cheap communication. There was a day when it cost DOLLARS a minute to call a foreign country. As of next week we are going to have a net phone, twenty bucks a year. This one is only good on the continent, but being internet based I'm sure there is a package for international. I mean if I can talk to someone across the country, literally all night, for twenty bucks a year, we ain't all that far from that.

I have trouble understanding Indians when they speak, but there are a few others. But that brings up another thing, they can speak. I will understand them it just takes a little attention. When I used to ride a bus I found there were people in this country I actually have a harder time understanding. What's more when it comes to technical support, I'd bet (sorry about the negativity but it is part and parcel of this statement) that many Americans have trouble learning the material to effectively provide tech support. After all, WHO IS CALLING TECH SUPPORT IN THE FIRST PLACE ?

Actually I need some tech support about FTP so instead of calling my ISP, guess what I am going to do.

T




atursvcMaam -> RE: Outsourcing fast food is next (7/15/2008 8:50:56 AM)

i love being behind someone in a fast food restaurant with a thick southern accent talking to a counter person with a thick middle eastern or Indian accent.  i had the most amusing time standing behind a gent who wanted to order a "pint of milk" and could not get the counter person to understand he did NOT want a "patty melt."  Face to face that took a half hour to work out.  imagine that halfway across the world, and with accents around the country.  This will definitely make me want to go to a fast food establishment.  After 15 minutes of this amusement, i went to the grocery store, and made my own dinner.




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