I need some advice on UPS (Full Version)

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DecemberRayne -> I need some advice on UPS (1/7/2008 8:13:15 PM)

Okay, I ordered something from Goldenmine.com on the Second on Jan. and I'll post the tracking thingy here..

Location Date Local Time Description GREENSBORO,
NC,  US 01/07/2008 6:53 P.M. DEPARTURE SCAN   01/07/2008 1:28 P.M. THE SHIPPER HAS REQUESTED A DELIVERY INTERCEPT FOR THIS PACKAGE / RETURN TO SENDER PENDING CERRITOS,
CA,  US 01/03/2008 12:34 A.M. ARRIVAL SCAN LOS ANGELES,
CA,  US 01/03/2008 12:03 A.M. DEPARTURE SCAN LOS ANGELES,
CA,  US 01/02/2008 7:13 P.M. ORIGIN SCAN US 01/02/2008 7:00 P.M. BILLING INFORMATION RECEIVED

well we called golden mine to figure out what was wrong.. But theyre only open from 8:30am PST Time to 5:30pm PST wtf?

So.. we made a Call to UPS in Greensboro,NC and Here's what they told us :

They said that GoldenMine said there was some sort of address/addressee discrepency that they noted in the reason for intercept

What should I do? I'm pissed, I paid way over 1,000 dollars for this, and I don't wanna loose my ass on it.




kc692 -> RE: I need some advice on UPS (1/7/2008 8:21:14 PM)

If I had  1000 on the line, I would make sure I was available from 8:30 am pst to 5:30 pm pst tomorrow and find out where my shit was.

edited to add:  address/addressee thingy?  Sounds like the address on the credit card didn't match the shipping address.



DecemberRayne -> RE: I need some advice on UPS (1/7/2008 8:52:23 PM)

Well.. My friend put it specific on the order that it wasnt going to Summner,WA so.. I dunno.



CalifChick -> RE: I need some advice on UPS (1/7/2008 8:55:57 PM)

Two possibilities:

1.  The credit card company called you to verify the large purchase and couldn't, therefore they called the jewelry company back and declined to approve.

2.  The addresses don't match.

They are open 11:30am until 8:30pm your time.  You aren't available AT ALL during that time??

Cali



DecemberRayne -> RE: I need some advice on UPS (1/7/2008 9:00:02 PM)

I am availble at those times, But.. I didnt find out until 9pm EST time tonight about it. :) and.. The Credit card company did call me and make sure it was me that purchased it :)



kc692 -> RE: I need some advice on UPS (1/7/2008 10:04:15 PM)

quote:

ORIGINAL: DecemberRayne

Well.. My friend put it specific on the order that it wasnt going to Summner,WA so.. I dunno.



quote:

   am availble at those times, But.. I didnt find out until 9pm EST time tonight about it. :) and.. The Credit card company did call me and make sure it was me that purchased it :)


so was it your friend that ordered it or you?  That's gotta be the problem, someone needs to call the credit card company too.



Termyn8or -> RE: I need some advice on UPS (1/7/2008 10:09:05 PM)

I am confused here. You have friends order you stuff online with your credit card ?

T



tavinia -> RE: I need some advice on UPS (1/7/2008 10:15:19 PM)

Many websites require that the billing and shipping addresses be identical, and/or that the shipping address be associated with the credit card if they are different.  If that isn't the case, they frequently require additional validation that the purchaser is who she says she is; once the validation is in place, the order should be processed. 

Sounds like the real issue is that the item was shipped before the validation process was complete, thus the reason for the intercept.



Lucylastic -> RE: I need some advice on UPS (1/8/2008 5:44:02 AM)

If there was an issue with the credit card, then the company(goldenmine) should have phoned, emailed, etc to let you know what was going on. Or at least the owner of the credit card.
Ive had customers  who have used their SO card number and alarms went off because the postal codes, and or area codes didnt match withthe billing info at the CC company.  And anything over a certain amount  is often verified with a call.
They may have jumped the gun on this one, shipped it, and had to recall it  pending clarification. However there is proof from UPS that the package is back in the shippers hands, so you need to get in touch with them, to find out what the situation is.
Lucy



farglebargle -> RE: I need some advice on UPS (1/8/2008 6:01:52 AM)

What kind of crackhead ships anything before the Credit Card is processed? Until there's an approval code, it shouldn't be going out the door.

HMMMM... Wanna bet they MISPACKED IT, and she would have gotten a VERY BIG SURPRISE when it arrived?




Leonardo -> RE: I need some advice on UPS (1/8/2008 7:44:20 AM)

Under the UCC, the contract exists between the seller and the purchaser, and between the seller and the shipping company, and not between the purchaser and the shipping company. Therefore, if problems exist, the purchaser should communicate the problems with the seller and the seller has a duty to get the matter resolved.



HaveRopeWillBind -> RE: I need some advice on UPS (1/8/2008 10:26:04 AM)

December,
The simple solution seems to be to have GoldenMine ship it to your friend, since that way the shipping and billing addresses would match, then your friend can simply reship it to you without any CC involved. Sure it costs a bit more that way but if you are talking over a grand then it's a relatively negligible difference.



A159753 -> RE: I need some advice on UPS (1/8/2008 11:55:54 AM)

That's the good thing about paying with a credit card, you will not get screwed!  If you don't get it, charge it back!  Good luck with it.



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