SeeksOnlyOne
Posts: 2012
Joined: 5/14/2007
Status: offline
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this is a long read, but i was going to ask if anyone else has had such problems with walmart, and pasting my letter to them was easier than rewriting it. i did edit the typos before i sent to them.......
In June, i went to this Walmart to purchase 4 new tires and an oil change. When i went to check out, i mistakenly scanned my debit card instead of my credit card. i caught this mistake immediately, said to the cashier oops-and cleared the transaction out at the keypad. it then instructed me to scan my card, which i di-the cc this time. the transaction went through, and i left a happy customer. A few days later, I went to balance my checkbook on line, and discovered my account was overdrawn, due to the transaction being done on the debit card, even though I cleared it out and scanned the cc. the $375 had been deducted from checking, and this caused several small transactions to require OD protection, which added $158 more to my charges. That Monday, i went to the store, and a very nice lady helped me-she had to enter each item, one at a time to remove the charges from my debit card, and re-ring them, one item at a time, to place the charge on my cc. After gettin each item on there, she hit total and there was a difference of 63 cents in the tax. we both checked the entry, line by line, and she had entered exactly what was on the original receipt. After much time of us trying to figure this out, I finally said i am not going to argue over 63 cents right now, i have to get ready to leave for fla, and i told her i would come see a manager when i returned from fla. i went in and spoke to an asst manager 2 weeks ago. i had the receipts from both transactions, and asked her first, how the equipment could be so messed up as to not clear out my debit card-and how the difference in taxes could happen.. 63 cents is not much, but if you took 63 cents extra in taxes from everyone on the original day, i am sure your accountants are upset. if you failed to collect 63 cents per customer on the day i went back, i am sure they are upset also. no new tax laws went into effect in that 4 day period. add to this the initial error of your equipment not clearing out a transaction that i was told it was cleared, by the prompts on the keypad, and i say you have a problem. the asst manager really looked at me like i had 4 eyeballs as i voiced my frustrations over this. the OD fees i incurred, the trip back to the store, the 30 minutes of my time wasted while the nice lady had to enter, line by line, each item to correct a mistake that took 1 second to occur....she asked me again and again what i wanted her to do. i told her i wanted to be made whole.....back to where i was before this happened. she said she couldnt do that-and took my name and number, promising she would have the store manager call me ASAP. i left walmart that day and spent $200 at kroger, refusing to give one more penny to your corporation until i felt someone has made some effort to offer me an explanation, condolences, a gift card, heck my 63 cents.....something to show you value customers. i have not heard from that manager. today i give up on that happening. i doubt it will matter to you that you have lost a customer for life...im sure my few hundred dollars a month that youre going to lose wont break such a huge corporation. and, if someone is actually reading this, it may even make you giggle at the time i took to write it over such "silly" matters. but you have lost a customer for life....it will cost me more money in the long run, because you do have the lowest prices......but i will spend my money at stores where they at least pretend to value me as a customer.
< Message edited by SeeksOnlyOne -- 7/17/2007 9:25:04 AM >
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it aint no good til it hurts just a little bit....jimmy somerville
in those moments of solitude, does everyone sometimes think they are insane? or is it just me?
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