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Techinical Computer/Phone Question - 5/26/2007 4:28:33 AM   
ennaozzie


Posts: 201
Joined: 5/9/2007
Status: offline 		Technical question – I want to be able to answer my phone through the computer, I have rigged up my phone so if I am playing music or talking to someone in a pm the phone rings over and above any music and or talk, but I still have to actually pick up the handset to answer the phone.
 
Is it possible when the phone rings for me to click to stop the music or put voice pm on hold and click on something else and start talking strait away through the head set I have on to who ever has rung without picking up the handset off the phone base and taking my head set off?
 
Quite often I am entering data on a spread sheets while listening to music or talking to someone through a pm in yahoo or msn etc.
 
I am sure this can be done; does anyone know what hardware and/or software I would need?
 
I am running XP pro, and I do have a amplifier connected to the computer, and speakers and headset connected to my amplifier, I am on ADSL but I do have a fax modem in the computer which I put the phone in so it rings through my head set, and I can also send and receive faxes.  I don’t know if anything else is needed to be known for my question to be answered.
 
I will be grateful for any suggestions
 
P.S. I know you can make calls through Skype but I want to be able to answer and make calls through the computer without using Skype, and I need to have the home line anyway because I have ADSL, so I might as well make use of a line I have to have anyway.

beanie

< Message edited by ennaozzie -- 5/26/2007 4:31:52 AM >

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Never make someone your priority when you are only their option

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RE: Techinical Computer/Phone Question - 5/26/2007 10:19:33 AM   
pahunkboy


Posts: 33061
Joined: 2/26/2006
From: Central Pennsylvania
Status: offline 		see how you are? gabbing on the phone. uh huhh.   now we knowww. ;-0


hugs to you!

(in reply to ennaozzie)
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RE: Techinical Computer/Phone Question - 5/26/2007 10:47:37 AM   
Termyn8or


Posts: 18681
Joined: 11/12/2005
Status: offline 		Well, this might not be any direct help, but I will say it.

My sister bought a Packard Bell with a 66Mhz Pentium in it. Eventually I upgraded it to a 133Mhz and gave it some real RAM, but it ran Windows 3.11, and she got the 95 upgrade disk in the mail a few months later.

With this PC (it had a combo MODEM/soundcard) she could make calls, answer calls and it acted as an answering machine. It stored the incoming messages as WAV files. This was 13 years ago.

So the technology does exist to do what you want, I don't know where but it must.

But the question becomes why ? Why bother, just put a phone near the computer.

I have noticed a few things about computers too, I am playing an MP3 and surfing the web, before I fixed it, there would be a click sound when I clicked on a link. Why ? Why do I have a monitor ? Like the critical stop sound, have you ever heard that at 200 watts per channel ? I have turned off ALL Windows sounds, and that fucking "You got mail" from AOL. I don't need sounds for that, I have a 5,000 song libraery when I want sound.

And I don't want the sound of a phone ringing in my speakers, and I do not want a speakerphone.

I think the best idea is just to put a phone near the computer. In my case one with a very loud ringer.

Just my opinion. Actually I thought it was pretty cool that the old PB could do all that, but it wears off quick, it is not practical. It is like having a microwave oven with a built in tire pump, or a TV with a built in clothes dryer. I just don't see the need for it.

To each his own they say, if you really have to have it, someone somewhere has the software, just takes a bit of research.

T

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RE: Techinical Computer/Phone Question - 5/26/2007 10:55:26 AM   
SirKenin


Posts: 2994
Joined: 10/31/2004
From: Barrie, ON Canada
Status: offline 		Packard Bell!!!!  ahahahahahahaha.  I forgot all about those crates.  I worked on a few of those in my day. 

lmao.  What a trip down memory lane that was.

Ok..  Back to the topic at hand.

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RE: Techinical Computer/Phone Question - 5/26/2007 12:04:26 PM   
Sinergy


Posts: 9383
Joined: 4/26/2004
Status: offline
quote:

ORIGINAL: SirKenin

Packard Bell!!!!  ahahahahahahaha.  I forgot all about those crates.  I worked on a few of those in my day. 

lmao.  What a trip down memory lane that was.

Ok..  Back to the topic at hand.


Cromemco, baby.  The wave of the future.

Sinergy

Edited to add that I miss playing Biplanes on my Intellivision and Multi-Trek on a VAX.

< Message edited by Sinergy -- 5/26/2007 12:05:03 PM >

_____________________________

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"Every so often you let a word or phrase out and you want to catch it and bring it back. You cant do that, it is gone, gone forever." J. Danforth Quayle


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RE: Techinical Computer/Phone Question - 5/26/2007 12:08:24 PM   
SirKenin


Posts: 2994
Joined: 10/31/2004
From: Barrie, ON Canada
Status: offline 		I thought the wave of the future was the Trash 80 and cassette tapes....

Intellivision was cool for the day.  In 1997 we sold a few at the pawn shop I managed for old times' sake.  It is hard to believe in a way, but today they are in very high demand.

_____________________________

Hi. I don't care. Thanks.

Wicca: Pretending to be an ancient religion since 1956

Catholic Church: Serving up guilt since 107 AD.

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RE: Techinical Computer/Phone Question - 5/26/2007 2:04:53 PM   
ennaozzie


Posts: 201
Joined: 5/9/2007
Status: offline 		Because I work at my computer as well as chat, it would save me taking the head set off and I can still carry on typing into the spread sheets while talking, it’s a pain in the ass that I have to not only stop typing but take the head set off then while holding the handset I can not carry on typing, (I touch type) it would be just so much easier.
 
By the time I finish the call I am sort of out of the mode and have to work out where I am up to, I do have a sound and video card.  I have a Pentium 4 2.66 GHz processor, 1 gig of ram, and also ram on the video card, I presume that is plenty as I do not do anything really that requires graphics, so I figured that is plenty.

As to if you want sounds stopped on your computer like the start up windows sound and such like go to control panel to Sound and Audio Devices go to the sounds tab and select the sound you don’t want and click on the down arrow and pick no sounds
with other programs that have sounds the program should have an option you can turn off in the options of the said program,

And as to research I would not have posted here if I was not running out of options as to what to do, as I am so sure it can be done, I have not only looked about on the net, I have asked my service provider that question (tech support) who told me to ask at the stores, so I asked at all the stores that provide computer equipment and phones, I am running out of ideas where to ask.


beanie

< Message edited by ennaozzie -- 5/26/2007 2:27:40 PM >

_____________________________

Never make someone your priority when you are only their option

If coffee hurts your eye's take the spoon out of the mug

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RE: Techinical Computer/Phone Question - 5/26/2007 3:15:29 PM   
Sinergy


Posts: 9383
Joined: 4/26/2004
Status: offline
quote:

ORIGINAL: SirKenin

I thought the wave of the future was the Trash 80 and cassette tapes....



Cromemco was 1974.  Trash 80 is 1977.

Who wants a computer you cannot take the boards out of?

How about them 8-tracks?

Sinergy

_____________________________

"There is a fine line between clever and stupid"
David St. Hubbins "This Is Spinal Tap"

"Every so often you let a word or phrase out and you want to catch it and bring it back. You cant do that, it is gone, gone forever." J. Danforth Quayle


(in reply to SirKenin)
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RE: Techinical Computer/Phone Question - 5/27/2007 2:12:39 AM   
ennaozzie


Posts: 201
Joined: 5/9/2007
Status: offline 		Just posting again so it brings this post back to the start of the forum i realy need help in what i am trying to do,

_____________________________

Never make someone your priority when you are only their option

If coffee hurts your eye's take the spoon out of the mug

(in reply to ennaozzie)
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RE: Techinical Computer/Phone Question - 5/27/2007 2:19:02 AM   
farglebargle


Posts: 10715
Joined: 6/15/2005
From: Albany, NY
Status: offline 		I've tried to avoid getting involved, but since you're being persistent...

What's your budget?



_____________________________

It's not every generation that gets to watch a civilization fall. Looks like we're in for a hell of a show.

ברוך אתה, אדוני אלוקינו, ריבון העולמים, מי יוצר צמחים ריחניים

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RE: Techinical Computer/Phone Question - 5/27/2007 2:38:21 AM   
DarkDreams123


Posts: 74
Joined: 1/25/2007
Status: offline 		Hi ennaozzie,

I haven't done this before, so I can't really say how difficult this might be.

A Google search for "answer phone pc" yielded some results that you might find helpful:

http://www.nch.com.au/ivm/answering.html?ref=google&ref2=c1a1&gclid=CPy09YWGrowCFSc_SgodyDmeJQ

http://www.pc-telephone.com/call-answer.htm

As always, be sure you backup your PC before you try installing any of this software!

-DarkDreams

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RE: Techinical Computer/Phone Question - 5/27/2007 6:17:01 AM   
ennaozzie


Posts: 201
Joined: 5/9/2007
Status: offline 		i dont care how much it costs. and Darkdreams i have googled answer phone from pc and only got answer phone programs like i am installing a answer phone, but i have copied those links and will have a look at them hopefully you have had more luck than me, thanks so much, and Farglebargle fire away tell me all you know i dont care how much it will cost me.

beanie

_____________________________

Never make someone your priority when you are only their option

If coffee hurts your eye's take the spoon out of the mug

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RE: Techinical Computer/Phone Question - 5/27/2007 6:19:57 AM   
ennaozzie


Posts: 201
Joined: 5/9/2007
Status: offline 		Darkdreams the first link did not work will try again later the second one is a answer phone for the computer, thanks will let you know if the first link works another time, sometimes that happens.

beanie

_____________________________

Never make someone your priority when you are only their option

If coffee hurts your eye's take the spoon out of the mug

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Profile   Post #: 13
RE: Techinical Computer/Phone Question - 5/27/2007 8:22:30 AM   
losttreasure


Posts: 875
Joined: 12/17/2005
Status: offline 		A possibility to explore...

CTI (computer telephony integration)

"Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated."

Using Your PC To Communicate

"The far-reaching idea of CTI (computer telephony integration) expands on the idea of IP telephony to take several aspects of telephony and move them to the computer. Using CTI, you could manage all your telephone-based communication options, such as voice calls and fax messages. CTI also can incorporate voice-recognition software. This would let you answer an incoming call simply by speaking into your computer's microphone or allow a caller to say the name of the person he or she is trying to reach and have the number or the extension dialed automatically."

(Bolded emphasis my own.)

Just be aware that you are delving into the call center technology area and you made have to really dig through the professional level applications to find one that would work for you.

CTI Information

CTI applications provide the ability to do one or more of the following:
  • Authenticate callers. Using one of several standard methods, the telephone number of the caller can be screened against a database.
  • Recognize a voice, either for authentication or for message forwarding
  • Using live, recorded voice, or touch-tone entered input, determine how to process a call (for example, by forwarding it to the appropriate person or department)
  • Provide interactive voice response (IVR) to callers
  • Match the number of a caller with a customer record and display it for reference when talking to the caller
  • Manage voice or video conferences
  • Collect and display pending live calls or messages that have been left by callers
  • Receive fax messages and route them to appropriate fax machines
  • For outbound calling such as telemarketing, predial callers
  • Based on call input, initiate a smart agent application to provide help with the caller's request
Hope this helps.

Edited to add:  FirmhandKY offered some suggestions (google pbx software downloads and telephony cards) which resulted in the following...

TAPI Voice Modem and Telephony Cards

Active Call Center




< Message edited by losttreasure -- 5/27/2007 8:43:19 AM >

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Just because it isn't "all about me", doesn't make it "all about you".

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RE: Techinical Computer/Phone Question - 5/27/2007 8:34:45 AM   
CuriousLord


Posts: 3911
Joined: 4/3/2007
Status: offline 		Phones and computers:  Approaches.

I.  Dial-up & Phone calls on the same line

It's possible to have a dial-up connection on with a call-related program installed.  One with such a program installed is free to either ignore the call, continuing Internet usage, or to drop the connection and answer the call.

II.  USB Phones

A 'USB phone', common ('ISP phone' or other, proper, referring to the general concept), is a setup which allows calls to be made over the Internet to a computer.  Many stand-alone and instant messenging programs offer this feature.

The primary distinction of a USB phone is that it carries a telephone, classic,-like setup which allows for one to use a phone as normal, simply through the net as a mode.  'Vonage' (sp?) seems to be a popular company with such a service.  A USB phone may either have a device that converts the net into a phone directly or one that uses a computer with a phone-like periphial.

An ISP phone, classic, is one that calls a computer through the net, like a USB phone, but uses a headset.  I believe this is what you were referring to.


Well, I hope this helps a bit.

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RE: Techinical Computer/Phone Question - 5/27/2007 8:35:41 AM   
farglebargle


Posts: 10715
Joined: 6/15/2005
From: Albany, NY
Status: offline
quote:

ORIGINAL: ennaozzie

i dont care how much it costs.



Ok. Get an IP based PBX. Fonality's, or another Asterix based platform, which will feature either a Digiums FX[O|S] card or a channel bank.

Once the phonecall is in the IP PBX, it's just another SIP event, and any softphone on the PC should be able to handle it.

A few hundred bucks, if you have the hardware for the server around already, a thousand or two if you're buying everything new.



_____________________________

It's not every generation that gets to watch a civilization fall. Looks like we're in for a hell of a show.

ברוך אתה, אדוני אלוקינו, ריבון העולמים, מי יוצר צמחים ריחניים

(in reply to ennaozzie)
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RE: Techinical Computer/Phone Question - 5/27/2007 1:03:40 PM   
DarkDreams123


Posts: 74
Joined: 1/25/2007
Status: offline 		Hi beanie,

Try this link:  http://www.nch.com.au/ivm/index.html

Yes, I know that this is a software phone answering program and is a bit of overkill, but I think it may do what you want done without having to purchase a whole lot of expensive, dedicated hardware.

Again, I do not speak from experience on this one, so I offer no guarantees! 

Good luck,

-DarkDreams

(in reply to ennaozzie)
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RE: Techinical Computer/Phone Question - 5/27/2007 2:14:55 PM   
ennaozzie


Posts: 201
Joined: 5/9/2007
Status: offline 		Thanks so much everyone i am busy copying and pasting everyones idea's on to a word doc, by the way CuriousLord i dont have a dial up connection, looking through it all though, and copying all methods.

Even Fraglebargle's one and will get my dad to translate that to english, no offence Fraglebargle but you are talking way above my head, but on my dads level. who is a computer nut and built my computers for me, so he will explane it to me at my level lol.

lost treasure and Dark Dreams, you's have been great nowhere else did i get so many answers i will pass all on to my dad and we will nut out which way to go after checking out all avenues, and hopfully i can implement that this year if i dont get sent to far away on the next contract.

Thanks all so much, hugs to you all

beanie


_____________________________

Never make someone your priority when you are only their option

If coffee hurts your eye's take the spoon out of the mug

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