|
KeirasSecret -> RE: How you doin'? (5/12/2007 9:11:16 AM)
|
quote:
A friend asks how you are because they care, a service provider asks what they can do for you because it's their job.
Completely agree.
quote:
They usually mumble something about it's what they are told to say. I either leave it there or tell them they are allowed to pass on customer advice to their employer, and that genuine customer service is much more valuable to their employer than reading a standard greeting off a card with absolutely no thought for the customers needs. It's not really fair though, most are not capable of following the concept of customer service or thinking for themselves. The ones who are capable, they throw away the company spiel and usually end up valued employees.
In the low skill jobs I've had (servo's, barstaff, telemarketing) ignoring the spiel in favour of interest in the customer worked very well and pleased my employers (and customers) more than following the spiel ever could.
So it seems, some are to busy trying to appear friendly that they forget, or don’t even think to be helpful. Maybe the phrase “customer service” is too formal, and it should be something more like “customer helpers” then maybe…… especially if they had to do a little song at the beginning of their shift, that repeated the words “customer helper”. I hear Wal-Mart does something like that. It’s supposed to be top secret, but I think it’s just to embarrassing to repeat. All I can picture is a bunch of Wal-Mart employees doing that chicken line dance. *shrugs*
quote:
We have to make assumptions, we can't have all the variables and knowledge for everything we do. But we must base our assumptions on knowledge, not fear or ignorance, and be willing to adjust them when more information becomes available or the assumptions clearly don't match the situation.
If I see a snakelike stick in the bush, it is safer to assume it is a snake. However, once I see it is a stick, then the assumption must be abandoned as it doesn't fit the situation.
Great explanation! Thank you. I wonder, do the rules ever change at all, like if you’re going from dogs, to say, two legged creatures?
quote:
F.I.N.E.....Fuckedup, Insecure, Neurotic, and Emotional. ;)
me, i stick to "still breathing, dammit" some days...."woke up still breathing" other days. "good" days are rare, but i do water down the other responses by smiling as i deliver them.
I would agree; the smile does make a difference. :)
quote:
kitten who is silly like that, and only answers "how are you doing" honestly to about 3 people.
Not quite ready for the “big screen”, huh? ;)
quote:
But, I'm retired so when I ask someone else I don't mind listening. Especially to older people, I like the old storys.
Me too, and old pictures, better yet, old stories with old pictures. :D
quote:
So few people even actually acknowledge what youve said, even if you do say "How are you doing" most people dont pay enough attention to know what was asked. I had mentioned this in anotehr thread, you might even get completely nonsequitor answers.
Are you from a city?
I try to at least smile when passing someone, unless I’m on a mission, then I’m not really thinking about those around me, other then to make sure I don’t run into them. It’s something I do to practice making eye contact, (long story), but I live in a fairly rural area, so it’s not like I walk around with perma-smile all day. It’s also nice when the person I smiled at smiles back; especially, if they were frowning before I smiled.
quote:
i always say "im alive" answer enough and yes when i ask it i do hope to have a bit of a conversation
I think I will pay more attention to how I greet/respond to a greeting more now. I know I’ve tried to stop when I’ve asked that question but, I do remember feeling bad that I couldn’t stay to hear the answer. I had to work. I’m not sure how much has been my saying it first, most likely out of habit, or just repeating what they said. Probably more often due to repeating. Gawd, I feel like such a mocking bird!
quote:
If it's something like my boss asking when I come in to work, I poke myself to check my own existance and reply "I am."
One of my bosses likes to ask “How’s it going?” I say “round and round; which is good, because if it stopped, we’d all be in trouble, wouldn’t we?”
quote:
$0.02,
Just $0.02? Has no one heard of inflation? Even minimum wage is supposed to be going up for Pete sake. :)
Can you imagine being named No-one? People would be asking “Has anyone seen No-one?”
I used to hang out (huh, hang out) with a guy whose name is Harry ball. Has to suck to be him.
Sincerely,
|
|
|
|
